Individual / Personal Account Help Topics

How do I see my calling record?
How can I change my password?
What should I do if I forgot my password?
How can I recharge my account?
How do search for a rate?
How do I find my local access number?
How do I use the service from my registered phone number?
Can I use your service If I’m traveling out of your service area?


How do I see my calling record?
1. Log in your account
2. Click on “Click here to view your monthly statement” (check “Previous Month” if you would like to see the calling record of the previous month.) ITC keeps the record of the most recent months for you.

How can I change my password?
. 1. Log in your account
2. Click on “Change your Personal Online Account Password

What should I do if I forgot the password?
Please contact our customer service. You might be asked for your username and other personal information on file for verification. Please note that we would not ask for your SSN or your mother's maiden name.

How can I recharge my account?
You can recharge your account on line with your credit card ( we only accept Visa and Master Card issued by U.S institution at the moment) in 2 simple steps:

1. Log in to your account
2. click on “ Recharge your account with Your Credit Card”
( it will link you to a secure payment form in which you can enter your credit card information)

• Please make sure the information you enter matches with your credit card billing information.
• Please note that the credit card transactions are handled by Authorized.net, a national reputable online credit card process company. No ITC employee has access to the credit card information you enter. Your account would be recharged and updated within 1 to 24 hours when your credit card transaction is approved by Authorize.net

How do search for a rate?
1. Log on to your account
2. Click on “Search for Rate”
3. Click on “Go Search” ( The ITC Global Rate would be displayed in numerical order)

How do I find my local access number?
1. Go to our Home Page
2. Click on “Access Numbers” in the Tool Bar

How do I use the service from my registered phone number?
1. Dial a local access number
2. When you hear the second dial tone, enter the number you want to dial end with the # sign

For calls in North America, please dial: 1 + area code (3 digits) + phone number (7 digits) + #
   For example: 1-719-555-1212+#
For calls to countries out of North America, dial 011 + country code + city code + phone number + #
   For example: 01186-10-34546578+#

Can I use your service If I’m traveling out of your service area?
Yes, you can either use your cell phone to call our access numbers ( If you have an unlimited usage program with your mobile phone carrier),

Or use our national toll free number, 866-263-7579 (a charge of $0.03/min would be added to your regular rates)