The Service refers to any products or services designed and provided by the Service Provider, which are actively promoted in the Service Provider’s website, here in after refers to ITC Services.

The Service Provider

The Service Provider refers to Infinity Telecom and all of its subsidiaries.

The Subscribers

The Subscribers refer to personal and/or business entities that have signed up to use ITC Services or have paid for ITC Services that they plan to use or refers to personal and/or business entities that have accepted the terms and conditions of this Service Agreement.

The Members

The Members refer to personal and /or business entities that have registered in the Service Provider’s website.


Member Accounts

Member Accounts refer to accounts that are assigned by the Service Provider at member registration or accounts that the Service Provider generates for the members based on the personal information such as ANIs or registered phone numbers provided by the Member at registration.

ITC Rate Table

ITC Rate tables refer to any and all rate tables that are posted in the Service Provider’s website.

2 Service Cancellation

This agreement shall remain in full force until such time when either party agree to terminate.. Members or Subscribers of ITC Service may cancel the membership or subscription at any time. To cancel membership or subscription, a notification must be sent via email to csr@infintel.com with the ANIs or registered phone numbers along with a termination request. Please note that to Cancel ITC Services, a member’s most current email address must be included in the cancellation request and it has to be matched with the Members email address on ITC’s record. The Service Provider, may at its sole discretion, cancel, suspend, or otherwise terminate Services at any time without prior notice for reasons that in its judgment, may preclude it from receiving payment for its services. Members and Subscribers agree that the Service Provider has been given the authorization to impose a final charge if there was an outstanding balance in a Member’s account.

3. Billing Issue

All Services usage will be billed to Member’s or subscriber’s account at minimum of one minute and will be rounded up to the next full minute thereafter.

4. Payment

A subscription to ITC Services requires a credit card number for credit verification and/or payment of charges. Members and Subscribers acknowledged that all credit card transactions in the Service Provider’s website are processed through the secured server of a third party professional internet payment processing company and are therefore transparent to the Service Provider. By providing his credit card number, a Member or Subscriber authorizes the Service Provider to submit charges for the TIC Services he subscribed against his credit card account and agree to hold the Service Provider harmless against any fraudulent uses or unauthorized uses of his credit card account by any third parties.

5. Indemnity of Liability

Members or subscribers of ITC Services agree that the Service Provider is unable to verify the identity of persons using the Service with his account and therefore agree to indemnify and hold harmless the Service Provider, its share holders, officers, or employees from any and all claims for possible damages, losses, obligations, liabilities and expenses (including without limitation to reasonable attorneys' fees and other costs and expenses) arising out of or related directly or indirectly to using or subscribing to ITC Services. The Service Provider is not responsible for lost or stolen PINS or unauthorized usage in any Member Accounts.

6. Limitation on Warranties

The Services provided by the Service Provider is on an as it is and as available basis. The warranties expressly set forth in this Service Agreement constitute the only warranties related to such Services. The Service Provider does not warrant expressly or implied that the Services provided is fit for a particular purpose.

7. Expiration Date

All active Pinless Subscriber Accounts are valid as far as there is a positive balance. All accounts without activities in 90 days would be considered inactive and are subject to automatic removal. All other accounts other than Pinless Subscriber Accounts including without limitation to phone cards and other value added services accounts will expire as posted in each product description. Expiration dates would be extended for another valid period as posted in each product description from the day a recharge is made to the account. Service Provider reserves the right to deactivate any accounts and remove all other features and services pertained to them if the balance of accounts remains zero or negative for a period over30 days.

8. Availability of Service

The Service Provider makes no warranties or guarantees that all countries, destinations, or numbers may be accessible through its Access Numbers. For example, calls to NPA such as 700, 800, 866, 888, 877, 900, 976 or collect calls would not be terminated with any ITC Services.

9. Rate

ITC rate tables are clearly listed on the RATES PAGE of the Service Provider’s home page http://www.infintel.com or http://www.infinitytelecominc.com . The Service Provider will use reasonable effort to keep its rates stable and competitive. But as international rates are determined by the market conditions and/or other economic factors, the Service Provider reserves the right to modify the rates listed in the Rate Table from time to time without prior notice.

10. Procedure for Recovery of Lost or Forgotten PINs

For lost or forgotten PINs recovery, members may contact the Service Provider’s online customer service via e-mail at csr@infintel.com. 24 hours a day, 7 days a week. A lost or forgotten PIN will be recovered within 24 hours if sufficient information was provided in the email. Basic information such as member’s registered phone number, email address, phone card’s serial number, member’s address must be included in the request. For security reasons and to protect the interest and privacy of all Members and Subscribers, a lost or forgotten Pin will be recovered only if all information provided matches the information contained in member’s registration.

11. Changes to Terms and Condition

The Service Provider reserves the right to revise these Terms and Conditions from time to time as necessary at the sole discretion of the Service Provider. Members and subscribers have thirty days to review and accept the new terms and conditions. If no opposition was received by the Service Provider from the members or subscribers 30 days from the day on which the new Agreement is post in the Service Provider’s website, or if a member or subscriber continue logging into his account or continue using the Service subscribed, they are deemed to be apprised of and bound by any and all changes made to the Terms and Conditions. A member or subscriber has the right not to accept the changes by stop using the Services or logging into his account or cancel his membership by sending an email to csr@infintel.com.